FAQ

Last updated: September 23, 2026

The sections below summarize how this separate online store serves its customers.

What are the normal timing estimates?

Allow 1–2 business days for order processing and an estimated 4–6 business days for transit after dispatch. More information is in the Shipping Policy.

Are change-of-mind returns considered?

Yes, for an eligible new and unused non-defective product. Defective returns and exchanges are accepted as well. Begin the request within 30 calendar days after delivery under the Refund Policy.

Who pays for an approved return?

Use the free prepaid label included in the parcel for an eligible approved mailed return. Ask support if it is missing. No restocking fee is deducted.

When does the store initiate repayment?

Within 10 days after approval, the refund is processed and initiated to the original payment method. Provider posting may occur later.

How do I reach support?

Read the Payment Policy and Privacy Policy for those topics or send a request from Contact Us.